Author: ParishClerk

Somerset Council’s Customer Service Point in Williton will temporarily relocate to the town’s library to allow refurbishment of its current home in West Somerset House.

West Somerset House will close on Tuesday 24 December at 3pm for the Christmas break. On Monday 2 January, the Customer Service Point will reopen inside Williton library.

While operating in the library, the Customer Service Point will be open every: Monday, Wednesday, Thursday and Friday from 10am to 1pm and 2pm to 5pm (it is closed Tuesdays, Saturdays and Sundays).

The refurbishment is expected to last for 10 weeks, when the building reopens residents can visit the Customer Access Point, library and children’s centre in one place.

Cllr Federica Smith-Roberts Lead Member for Communities, Housing and Culture said:

“We’re pleased to be bringing our services in Williton to one place. The refurbishment of West Somerset House will provide residents with a modern place to access our services.

“Our Customer Access points (CAP’s) provide assisted digital access to our online services. The CAP will be open five days a week for residents, and they can contact the customer service team via a Video Assistance Link (VAL) with the same questions that they would have raised in person. There will be support available to residents to use our online services.”

Customers who often visit the Customer Service Point in Williton are urged to speak to the staff ahead of the change, to understand how to best access the support in the future.

Williton Library is just a short walk away from West Somerset House, on Killick Way.

All five of Somerset’s Customer Service Points – in Bridgwater, Shepton Mallet, Taunton, Yeovil and Williton – will close for Christmas from 3pm on Tuesday 24 December and reopen on Monday 2 January. Customers can continue to access services via the Council’s website during this time: www.somerset.gov.uk

Do you have a query about your water bill, how to save water and prevent blockages, or your water and sewerage services?   

@wessexwater will be holding drop-in sessions at Bridgwater Library on 25 February, 29 April, and 24 June to answer all of your water related questions. These sessions will run between 10am-12pm and 1pm-2pm.  

To find out more, visit: https://www.wessexwater.co.uk/community-drop-ins  

HPC will be moving equipment from Combwich Wharf along the Hinkley Point Road (C182) to the Hinkley Point C construction site during the following dates and times:

Monday 16 December between 11:00 and 12:00

and

Wednesday 18 December between 12:00 and 13:00

Due to the size and shape of this equipment, this delivery will be managed via an escorted ‘rolling roadblock.’

If you wish to find out further details please email: edfenergy@hpcenquiries.com or call  0333 009 7070.

As part of the preparations for future deliveries via Combwich Wharf for the Hinkley Point C project, they are running large load escort training sessions in partnership with Avon and Somerset Police.

These sessions are designed to ensure the safety of residents and road users.

To facilitate this training, there will be rolling roadblocks along the C182 between Combwich and Hinkley Point C during the day. Each roadblock is expected to last approximately 30 minutes.

The next training session is scheduled for Saturday, 7 December, between 09:00 and 16:00.

The Hinkley Point C Project will be transporting equipment from Combwich Wharf along the C182 to the Hinkley Point C construction site at the following dates and times:

Wednesday 4 December between 10:00 – 11:00am

and

Sunday 8 December between 09:00 – 11:00am

Due to the size and shape of this equipment, this delivery will be managed via an escorted ‘rolling roadblock.’

If you wish to find out further details please email: edfenergy@hpcenquiries.com or call us on 0333 009 7070.